TERMS OF SERVICE

iShopAt Terms of Service for Consumers

TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

iShopAt Pte Ltd (“iShopAt”, “we”, or “us”) provides its services subject to the Terms of Service which may be updated at any time without notice. Terms of Service can be found at www.ishopat.com.sg. Please read these terms carefully. By using the service, you agree that you have read, understood, accepted and agreed with the Terms of Service. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Service and wish to discontinue using the service, please do not continue using the mobile application or the service.

2. TRADEMARKS, NAMES, AND LOGOS

All trademarks, names and logos used on this site or delivered via iShopAt services are owned by iShopAt (unless otherwise stated). Your use of these services and site does not allow you to infringe those rights or the rights of the third parties which may exist in material contained in this site. No license is expressly impliedly granted within or as a result of your use of iShopAt services or this site. Without iShopAt’s prior permission, you agree not to display or use in any manner, the iShopAt trademarks, names and logo.

3. DESCRIPTION OF SERVICE (“iShopAt Cashback Programme”)

Our service allows users to earn cashback on purchases made from the participating stores. You will need a valid email address, mobile number, password and a savings account with any bank licensed to do business in Singapore by the Monetary Authority of Singapore to enjoy this programme. Users may shop at any of the participating merchants’ stores (only in Singapore) and upload the receipt of purchase onto the iShopAt mobile application to earn cashback on your net purchase amount.

Entitlement to cashback

All receipts must be submitted within 7 days from date of purchase and subject to the following conditions:

i. Only for purchases at selected participating merchants in Singapore stores.

ii. The submitted receipt must contain all items purchased to qualify for cashback submission.

iii. The cashback rate varies according to different merchants.

iv. There is no cap on the cashback amount per receipt.

v. There is no expiry date on the cashback earned.

vi. The cashback rate is subjected to change from time to time at our sole and absolute discretion.

vii. The processing time for receipt approval for cashback purposes varies amongst different merchants and can be found on each individual merchant’s page.

viii. Only original invoices/receipts are accepted. Reprinted receipts / receipt copies are not valid and will not be entitled to cashback.

ix. Cashback is only valid for purchases made at participating merchants’ physical stores.

x. The receipt uploaded should clearly show the following information:

a) Merchant name & address
b) date of purchase
c) item details
d) actual amount spent net of taxes, fees, shipping, gift-wrapping, discounts, credits, vouchers, gift cards, returns or cancellation, and extended warranties

xi. iShopAt shall have the sole and absolute discretion to approve or reject a cashback submission

xii. The actual monetary sum arising from a successful cashback will be credited to the user’s account maintained with iShopAt.

Redeeming cashback sum

To be eligible for redemption, an user account must accumulate a minimum of S$10.00 through the iShopAt Cashback Programme, and for the purposes of this minimum sum, any amounts accumulated via a signing-up or referral bonus are excluded. Redemption of sums accumulated with the iShopAt Cashback Programme can only be done via the iShopAt mobile application, subject to the following conditions:

i. The minimum redemption sum is S$10.00.

ii. All redemption of sums accumulated with the iShopAt Cashback Programme will be transferred to the user’s bank account as indicated at registration.

iii. There is no cap on the withdrawal amount.

iv. When an account has a pending withdrawal request, a new redemption request will not be accepted.

4. SIGNING-UP AND REFERRAL BONUS

iShopAt may make available certain sign-up promotions (the “Sign-Up Promotion”) and/or referral promotions (the “Referral Promotion”) from time to time (collectively the “Promotions”). Any such Promotions shall only be valid during the period as stated by iShopAt in our Mobile Service (the “Promotions Period”), unless otherwise extended or otherwise terminated in accordance with these terms and conditions.

To qualify for the Sign-Up Promotion:-

i. you must successfully sign up for an account on our Mobile Service within the Promotion Period;

ii. you must be a new account user. In other words, you must not have any existing or previously terminated accounts in the last 12 months; and

iii. you must make an eligible purchase using our Mobile Service within 30 days from the account activation date.

To qualify for the Referral Promotion:-

i. there must be a successful sign up for an account on our Mobile Service and such sign-up must have entered your unique referral code when prompted within the Promotion Period (the “Referred User”); and

ii. the Referred User must make an eligible purchase using our Mobile Service within 30 days from the account activation date.

5. CHARGES AND RETURNS

The iShopAt service currently only includes features without charges from iShopAt. By purchasing from a merchant to receive cashback, you are purchasing from the promoting merchant, receiving any cashback from the merchant and agree to the terms designated by each cashback. iShopAt is not responsible for any claims or refunds if you do not receive any cashback that you may have claimed for, if a merchant goes out of business or discontinues service with iShopAt.

6. MOBILE SERVICE

You are required to use the latest version of the mobile client in order to use the service provided by iShopAt. The mobile client may only be download from official channels provided and approved by iShopAt. Only supported devices as defined by iShopAt may use the mobile client. iShopAt is not responsible or obliged to support any devices that do not meet these standards.

7. SUBMISSIONS

iShopAt encourages your comments and suggestions regarding the Mobile Service and Web Service. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent by you to iShopAt shall be and remain the exclusive property of iShopAt. Your submission of any such Comments shall constitute an assignment to iShopAt of all worldwide right, title and interest in all copyrights and other intellectual property rights in the Comments. iShopAt will be entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. You agree not to submit any Comments that may be submitted in violation of law or any agreement or obligation to keep the content of such Comments confidential. iShopAt expressly disclaims any interest in any Comments that you are not authorised to submit. Any information you submit which personally identifies you will be subject to our Privacy Policy.

8. YOUR REGISTRATION OBLIGATIONS

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services as contemplated under this Terms of Service under the laws of the Singapore. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the service’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or iShopAt has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, iShopAt has the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof).

9. ISHOPAT PRIVACY POLICY

Registration Data and certain other information about you is subject to our Privacy Policy [https://ishopat.com.sg/privacy-policy/]. For more information, see our full privacy policy at [https://ishopat.com.sg/privacy-policy/]. You understand that through your use of the Service you consent to the collection and use (as set forth in the Privacy Policy [https://ishopat.com.sg/privacy-policy/]) of this information, including the transfer of this information to Singapore and/or other countries for storage, processing and use by iShopAt and its affiliates.

10. MEMBER ACCOUNT, PASSWORD AND SECURITY

Upon registration, you will generate a password and account to complete the service’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.

You agree to:

(a) immediately notify iShopAt of any unauthorised use of your password or account or any other breach of security, and

(b) ensure that you exit from your account at the end of each session

(c) keep your account information updated and accurate. iShopAt cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 9.

You acknowledge, consent and agree that iShopAt may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

(a) comply with legal process;

(b) enforce the Terms of Service;

(c) respond to claims that any content violates the rights of third parties;

(d) respond to your requests for customer service; or

(e) protect the rights, property or personal safety of iShopAt, its users and the public.

You understand that the technical processing and transmission of the service, including your content, may involve

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices. You understand that the service and software embodied within the service may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by iShopAt and/or content providers who provide content to the service.

You may not attempt to override or circumvent any of the usage rules embedded into the service. Any unauthorized reproduction, publication, further distribution or public exhibition of the materials provided on the Service, in whole or in part, is strictly prohibited. You acknowledge, consent and agree that iShopAt may retain your account information and content without limit to a specified retention period. At any time you may opt out of receive notifications from iShopAt through its messaging channels include but not limited to email, push notifications and SMS.

11. TERMINATION

You agree that iShopAt may, under certain circumstances and without prior notice, immediately terminate your iShopAt account and access to the Service. Cause for such termination shall include, but not be limited to,

(a) breaches or violations of the Terms of Service or other incorporated agreements or guidelines,

(b) requests by law enforcement or other government agencies,

(c) a request by you (self-initiated account deletions),

(d) discontinuance or material modification to the Service (or any part thereof),

(e) unexpected technical or security issues,

(f) extended periods of inactivity,

(g) engagement by you in fraudulent or illegal activities,

(h) non-payment of any fees owed by you in connection with the services.

Termination of your iShopAt account includes:

(a) removal of access to all offerings within the service, including but not limited to the mobile client and [https://ishopat.com.sg/],

(b) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and

(c) barring of further use of the service. Further, you agree that all terminations for cause shall be made in iShopAt’s sole discretion and that iShopAt shall not be liable to you or any third party for any termination of your account, any associated messages, or access to the Service. ANY SUCH TERMINATION WOULD RESULT IN THE IMMEDIATE FORFEITURE OF ANY AND ALL SUMS IN YOUR ACCOUNT ACCUMULATED WITH THE ISHOPAT CASHBACK PROGRAMME.

12. THIRD PARTY APPLICATIONS, SERVICES AND CONTENT

The service may provide, or third parties may provide, content or services either through the mobile client or through a link from the mobile client to any third party content. Because iShopAt has no control over such content and resources, you acknowledge and agree that iShopAt is not responsible for the availability of such content or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such content or resources. You further acknowledge and agree that iShopAt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such application or resource.

13. LINKS

The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because iShopAt has no control over such sites and resources, you acknowledge and agree that iShopAt is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that iShopAt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

14. DISCLAIMER

iShopAt disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in the iShopAt services. iShopAt disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material. iShopAt disclaims any responsibility for any harm resulting from information or material through the iShopAt.

THE iShopAt SERVICES, AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE iShopAt SERVICES ARE PROVIDED “AS IS,” WITH NO WARRANTIES WHATSOEVER. iShopAt AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW:

(i) ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS;

(ii) ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE iShopAt SERVICES;

(iii) ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE iShopAt;

(iv) ANY WARRANTIES FOR SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE iShopAt SERVICES OR RECEIVED THROUGH ANY INFORMATION PROVIDED BY THE iShopAt SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY INFORMATION PROVIDED IN THE iShopAt SERVICES.

YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE iShopAt SERVICES AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR TO YOUR MOBILE PHONE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

UNDER NO CIRCUMSTANCES SHALL iShopAt OR ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS BE LIABLE TO ANY USER ON ACCOUNT OF THAT USER’S USE OR MISUSE OF OR RELIANCE ON THE iShopAt SERVICES. ARISING FROM ANY CLAIM RELATING TO THIS AGREEMENT OR THE SUBJECT MATTER HEREOF SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF iShopAt OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE iShopAt SERVICES, FROM INABILITY TO USE THE iShopAt SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE iShopAt SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE iShopAt SERVICES OR RECEIVED THROUGH ANY INFORMATION PROVIDED IN THE iShopAt SERVICES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THE iShopAt SERVICES OR RECEIVED THROUGH ANY INFORMATION PROVIDED IN THE iShopAt SERVICES. THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, OR LOST DATA. SUCH LIMITATION SHALL FURTHER APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THE iShopAt SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, THE iShopAt SERVICES. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY TRANSPORTATION PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 13 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Without limiting the foregoing, under no circumstances shall iShopAt or its licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.